Patient privacy is a top priority in healthcare. At Signal Health Group, protecting medical records isn’t just a requirement — it’s a commitment.

Secure Record Management Practices

1. HIPAA-Compliant Protocols

All medical record systems are designed to meet HIPAA (Health Insurance Portability and Accountability Act) standards. This ensures every step of data handling is secure and compliant.

2. Electronic and Paper Record Security

Electronic Records

Stored on secure, encrypted systems with limited access.

Paper Records

Safely maintained in locked storage with access restricted to authorized staff.

3. Access Control

Only approved healthcare professionals and authorized personnel can view or update records. All activity is tracked for accountability.

Patient Rights and Access

1. Written Request Process

Patients can obtain copies of their medical records by submitting a formal written request. This ensures both accessibility and privacy.

2. Clear Documentation of Care

Each patient record includes detailed notes on visits, assessments, and physician orders — helping ensure continuity and quality of care.

Ongoing Staff Training

All team members receive regular training on data privacy, secure handling of records, and current compliance standards.

A Culture of Privacy and Trust

Signal Health Group builds trust by maintaining a secure environment where patients can feel confident their information is safe.

Conclusion

Protecting medical records is central to Signal Health Group’s mission. Through secure systems, clear processes, and constant training, the organization ensures that every patient’s information is treated with the utmost care.